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Privacy Policy

Website: alextravelg.travel
Last updated: 02/07/2026

This Privacy Policy explains how alextravelg.travel (the "Site," "we," "us," "the Company") collects, uses, discloses, and protects your personal information when you visit the Site or purchase our digital Vietnam travel guide (the "Product"). It should be read together with our Terms & Conditions and Cookie Policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Contact information: name, email address, and any other details you enter at checkout.
  • Payment information: processed directly by our third-party payment processor. We do not collect or store your full card number, CVV, or other sensitive payment credentials — this data goes directly to the processor.
  • Communications: any information you provide when contacting us via email or contact forms.

1.2 Information Collected Automatically

  • Usage data: pages visited, time spent on the Site, referring URLs, browser type, device type, and approximate location (based on IP address).
  • Cookies and similar technologies: as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

  • process your order and deliver the digital guide to you;
  • send you transactional emails (order confirmation, download links, receipts);
  • respond to your inquiries and provide customer support;
  • improve the Site's content, functionality, and user experience;
  • send you marketing communications, if you have opted in (you can unsubscribe at any time);
  • detect and prevent fraud, abuse, or technical issues;
  • comply with legal obligations (e.g., tax and accounting records).

3. Legal Basis for Processing (EU/UK Visitors)

If you are located in the European Economic Area or the UK, we process your personal data on the following legal bases:

  • Contract — to process your purchase and deliver the Product;
  • Legitimate interests — to improve the Site, prevent fraud, and communicate with you about your order;
  • Consent — for optional marketing communications and non-essential cookies, which you may withdraw at any time;
  • Legal obligation — to comply with applicable tax, accounting, or regulatory requirements.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Payment processors — to complete your transaction securely;
  • Analytics and hosting providers — to operate and improve the Site;
  • Email/marketing service providers — to deliver transactional and (if opted in) marketing emails;
  • Legal and regulatory authorities — where required by law, court order, or to protect our legal rights;
  • Successors — in the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction.

All third-party service providers are required to protect your data and use it only for the purposes we specify.

5. International Data Transfers

Your information may be processed and stored in countries other than your country of residence, including countries that may not offer the same level of data protection. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for such transfers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations. Order and transaction records are typically retained for the period required by applicable tax and accounting laws.

7. Your Rights

Depending on your location, you may have the right to:

  • access the personal data we hold about you;
  • request correction of inaccurate data;
  • request deletion of your data ("right to be forgotten");
  • object to or restrict certain processing;
  • request a copy of your data in a portable format;
  • withdraw consent at any time (for consent-based processing, such as marketing emails);
  • lodge a complaint with your local data protection authority (e.g., in the EU/UK).

To exercise any of these rights, please contact us using the details in Section 10.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site and Product are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

📧 Email: mail@alextravelg.travel
🌐 Website: https://alextravelg.travel/

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

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